Recover missed visits.
Keep families served.
The HIPAA-compliant visit recovery platform for pediatric provider organizations. Built around your monthly service capacity and your families' time.
HIPAA-compliant
BAAs with every vendor. Audit logged. Multi-tenant with strict row-level scoping.
PHI-free messaging
Family offers go out as generic notifications; all visit details revealed only behind authenticated magic links.
Built for coordinators
One operations surface — Recovery Queue, Smart Family Offers, Provider Day View, audit-grade reporting.
How it works
Three steps to a recovered visit
Cancellation enters the recovery queue
The moment a visit is canceled, Watermelon adds it to the Visit Recovery Queue and prioritizes it by revenue at risk and scheduling urgency.
Choose the best replacement provider
Watermelon automatically ranks available providers based on authorization capacity, discipline match, and proximity to the family's location so coordinators can fill openings with a click.
Families accept in one tap
A PHI-free text message sends the family a secure one-time magic link where they can view the available visit and accept or decline instantly.
Who it’s for
Watermelon is built for pediatric therapy organizations where every unfilled visit costs real money.
- ·ABA organizations serving children with autism
- ·Pediatric OT, PT, and SLP practices
- ·Multi-provider therapy groups managing insurance or Medicaid-funded visits
- ·Operations coordinators juggling cancellations through spreadsheets, group texts, and phone calls
The stakes
Every unfilled cancellation represents more than a missed appointment. It’s a therapy visit a child needed and a billable hour that can never be recovered. For a 10-provider organization billing $80 per hour, losing just one visit per provider each week can mean more than $40,000 in lost annual revenue. Watermelon helps recover those visits before they disappear.
HIPAA-first by design
Compliance isn’t a checkbox. It’s the foundation.
Ready to stop losing visits?
Get started in minutes. No contract required.